The Development of e-Knowledge Box: A Web-based Approach to Knowledge Product Outsourcing in the University
Mark Onte & Dave E. Marcial
College of Computer Studies, Silliman University, Philippines
mark@su.edu.ph, demarcial@su.edu.ph
This paper describes the development of a reliable Web-based approach to knowledge product outsourcing (KPO) services in the Silliman Online University Learning system. The approach is called e-Knowledge Box. It integrates Web 2.0 technologies and provides a single platform for online consulting, including instant messaging, private messaging, document forwarding, video conferencing, and online payment.
The Open Source Maturity Model (OSMM) was used in the development of the KPO. The Rapid Application Development (RAD) model was used to develop the online KPO service. The tools and technologies used in the development were limited to the technologies that are most available and accessible as determined by the selection process using the OSMM. Among the tools used are WAMP Server 2.0, PHP, BlabIM, Wordpress 3.0, Video Whisper, Red5, Adobe Dreamweaver CS4, and Virtual Box.
The system was evaluated and found to have no accessibility errors. The average amount of time between failures is less than 5% of the system’s operating time. The system was also found to have zero high severity vulnerabilities, 13 medium security vulnerabilities, and three low security vulnerabilities. The site showed great Web usability, with excellent ratings in functionality, language and content, online help and user guides, system and user feedback, consistency, and architectural and visual clarity. Likewise, the site was rated very good in navigation, user control, and error prevention and correction.
Keywords: knowledge product outsourcing, Web development, knowledge management